Fairway Villas - Unit # 3405 Inspection

Fairway Villas - Unit # 3405 Living Area

Fairway Villas - Unit # 3405 Living Area

After receiving a complaint (a copy of the complaint is below) about this unit I promised the guest I would do a walk through inspection when the room was available. Please note that the unit was cleaned after this guests departure and that it was subsequently rented and cleaned a second time before my inspection.

The complaint does not mention as to whether or not the guests ever contacted anyone in housekeeping or maintenance to come and fix the items listed. I cannot stress enough the fact that if you encounter problems during your stay to please contact someone for assistance. This is the best way that we can help you enjoy your visit.

On October 24th 2011 at around 1:00PM I along with the Customer Services Manager performed a one hour walk through. We had a print out of the complaint in hand so we could address each issue. This post is a followup with supporting photos of that inspection.

All photos can be viewed on our flickr.com site here: Fairway Villas - Unit # 3405 Inspection Photos

Marie’s comment is here.

Item #1: ”…Customer service was very poor…”
Answer: Without a clearer definition I couldn’t address this item. Please use the comments and questions form to give us the specifics of any poor customer service including names where possible.

Item #2: ”…there was no live operators after 10PM…”
Answer: Our front desk is manned 24/7 there should have been someone on duty to offer assistance.

Item #3: ”…we spent 45 minutes searching for our unit, went back to check in and was told there was noone around to take us to our unit. So we had to find our way to the unit on our own and did not get into the unit until 1:00 in the morning thanks to a maintenance worker we ran into that took us to the unit.”
Answer: The front desk gives every guest a printed map of the resort and highlights the route for getting to their unit. The 1st three pictures show the available road signs for directing guests to unit #3405. Sign at Main Entrance (turn right)Sign at parking lot to villa cluster. (turn right)Sign out front of villa cluster.

Fairway Villas - Unit # 3405 - Downstairs Bedroom

Fairway Villas - Unit # 3405 - Downstairs Bedroom

Item #4: ”…In addition there were holes in the top cover of our bed,the pillows had holes as well,…”
Answer: I did find and photograph the holes (cuts) in the bedspread as mentioned. This has been brought to the attention of housekeeping and will be replaced as soon as possible. I did not find any holes in the pillow cases or pillows. Reminder that the unit has been cleaned twice since this guests departure.

Item #5: ”…the shower does not have enough water pressure in the bedroom downstairs (we had a two bedrooms).”
Answer: I did turn on the shower and it provided adequate pressure for use. The villas water system is not like that of a city where pressure is provided by the water department therefore our showers will not have the force you may be accustomed to. Running other water based items like the dishwasher, clothes washer and running water from the taps at the same time will affect the overall pressure as well.

Item #6: ”…The remote control to the DVD/VCR did not work,…”
Answer: While we didn’t have a DVD to play we were able to switch channels on the TV without issue and the function of switching between TV and DVD worked fine.

Item #7: ”…the shower in the bedroom upstairs does not work and the bathroom could not flush.”
Answer: I was unable to get the upstairs water flow to switch from the tub faucet to the shower head. This has been brought to the attention of our maintenance department and will be fixed as soon as possible. The bathroom toilets upstairs and downstairs worked without any issues. Again this may have been a situation where other water based items were in use and the pressure was not sufficient to perform an adequate flush. Without more details it is hard to diagnose a problem. Please call maintenance when problems like this arise they will be able to assist you at the time you’re having the problem.

Fairway Villas - Unit # 3405 - Downstairs Bathroom

Fairway Villas - Unit # 3405 - Downstairs Bathroom

Item #8: ”…I was afraid to use the towels,they look as if they were folded and place on the towels rack without being washed.”
Answer: My inspection showed that the towels were clean and presented well. Upstairs bathroom towelsDownstairs bathroom towels 1Downstairs bathroom towels 2

Item #9: ”…The furnitures are old,…”
Answer: While the furniture may not be a modern design it does present well, it was clean and shows very little to no wear at all. I’m not sure if the guest is remarking about its age or its design. Photo of living room #1Photo of living room #2Photo of dinning areaPhoto of kitchen

Item #10: ”…the unit was dirty and dusty.”
Answer: Please remember this unit was cleaned twice before my inspection. I found it to be dust and dirt free. The counter tops, kitchen table and other flat surfaces were fine. I will be honest here and say I did find a small collection of dust around the fire alarm on the ceiling in the downstairs bedroom which I removed (it is in the line of the air flow from the heating vent).

Item #11: ”…During the 90 minutes presentation we were taken on a tour and saw a nice unit (3 bed) that was the only thing that was presentable at the resort.”
Answer: During a presentation you are supposed to visit all the types of units available. If you are not we need to know this. Do not be afraid to ask to be shown all our unit types and if you perceive resistance from your representative then request a talk with their manager. At the very least send in an email using the comments and questions form with the representatives name and details about your presentation.

I hope this helps everyone. Please leave your comments and suggestion below. -BruceF

For the Outdoor Enthusiast

The Villa Voice – Volume 12 No. 1
The Villa Voice – Web Site

Golf – available on property – ext. 4210

Skydiving – call l-888-654-PLAY or visit www.paskydive.com

Hiking & Biking – outfitter on property – ext. 4041

Horseback Riding – available on property – ext. 4280

Canoeing on the Delaware – rentals available on property – ext. 5315

Bushkill Falls – discount tickets at our gift shop – ext. 4438

Waterpark fun at Camelbeach – discount tickets at our gift shop – ext. 4438

Pocono Environmental Education Center – Dingmans Ferry, PA

Quiet Valley Living Farm Museum – Stroudsburg, PA

Air Tours – For information about flight schedules call 570-839-8815.

Fishing – available on property

Mini Golf – available on property at Valley Station

Paintball – available on property – ext. 4040

Hot Air Balloon Rides – flights can be arranged directly by calling 908-454-3431 or visit www.njballoonrides.com

Bumper Boats – available on property

Shawnee Mountain Festivalsshawneemt.com

NYC Bus Trip – Updated: 07/23/2012 - We have been getting a number of questions about a bus tour/ride to New York City. While in the past we have had such an excursion we longer provide this activity. Please refer to Martz Trailways NYC Schedule for possible times and locations to arrange for a trip to NYC. I hope this helps. -BruceF

Paintball Fun at The Villas

The Villa Voice – Volume 12 No. 1
The Villa Voice – Web Site

Paintball is a fun way to spend time in the great outdoors and is offered at The Villas on a special paintball field tucked away in a quiet corner of the property. Sign up for team or individual play and test your skills.

Paintball is open year round and provides all the equipment and two kinds of fields, one in a wooded setting and the other with protective obstacles.

The special owner admission charge is only $10.00. Additional charges for protective wear, a paintball gun and 100 paintballs apply. Call 570-588-9500 ext. 4040 once you arrive to make a reservation for paintball fun.

2012/06/12 – UPDATE – I’m adding an update for current pricing information (please note this supersedes any pricing/discounts mentioned in the above article):
– Guests of the resort pay $30
– Non-guests pay $35
– Includes gun, play and 100 paintballs

*Please note this is an article from the May 2011 “The Villa Voice” and the pricing and discounts referred to may no longer apply.

Important Phone Numbers

The Villa Voice – Volume 12 No. 1
The Villa Voice – Web Site

Owner Reservation & Customer Service: 800-528-5570

Owner Bonus Time: 800-528-5570

Financial Services: 800-222-1702

Referral Department: 800-233-6020

Tree Tops Sales Office: 800-891-9992

Exchange Networks: RCI 800-477-2503 / II 800-965-0028

RCI Points Reservations: 877-968-7476

RCI Owner Liaison: 800-528-5510

In addition to the above numbers here is a list of extension numbers for amenities and services for use when on property.

  • Activity Central - #4239
  • Event Tickets - #5214
  • Fitness Center - #5150
  • Front Desk - #4111
  • Game Zone - #4156
  • Gift Shop - #4438
  • Golf Pro Shop - #4210
  • Log Cabin - #4200
  • Massage - #4158
  • Paintball - #4040
  • Public Safety - #2395
  • Horse Stables - #4280
  • Timeshare Sales Office - #5100
  • Valley Station - #4256
  • Villa Services: Maintenance/Housekeeping Assistance - #4220

Updated: March 21, 2012

Welcome!

Welcome to The Villas at Tree Tops and Fairway new home.

Over the coming days we will be transitioning from our old web site to this new format. We are excited about the potential that the WordPress format has to offer – stay tuned for updates and as always we welcome your input.

Thank You – The Villas at Tree Tops & Fairway Team

Kid Central – Now “Activity Central” – at The Villas

Activity Central at The Villas

The Villa Voice – Volume 12 No. 1
The Villa Voice – Web Site

The recreation and activity facility formerly known as Kid Central has been moved to the Log Cabin building in the Tree Tops area. Resort General Manager, Greg Huffman says, “For some time, our recreation staff have provided not just great children’s activities at the prior location, but an excellent range of teen and adult activities as well. Activity Central is simply a much more descriptive name for the facility and will help remind our guests that fun, crafts, games and activities for all ages are offered.”

There are so many great organized activities happening at The Villas. Not just at Activity Central, but throughout the resort! Just to name a few… water aerobics, ice cream socials, Zumba, paintball parties, karaoke and of course Kid’s Camp. Click here for a current listing of what’s happening at the Tree Tops & Fairway Villas® Can’t wait to see you here!